Metered billing means charges apply only after OTP capture—timeouts and eligible failures return to your balance.
Orders that do not receive an SMS before the time limit expires are refunded to your wallet automatically.
If something went wrong outside the normal flow, open a support ticket and our team will review your case.
Once an OTP is delivered and the order is marked completed, the charge is final.
NonVoipOtp offers refunds for orders that fail to receive an SMS within the allotted time limit. When an order times out, the full order amount is credited back to your wallet balance — no action required on your part.
If you believe you were charged incorrectly — for example, a technical issue prevented SMS delivery but the order was not marked as timed out — contact us through the support form or open a ticket from your dashboard Help Center. Include your order ID and a brief description of what happened. Our team typically responds within a few hours.
Refunds are not available for orders that have been successfully completed, meaning an OTP was received and the verification succeeded. Wallet top-ups and deposits are also non-refundable once credited, except where required by applicable law.
Reach out via our Contact page. We're happy to help.
Last updated: June 2026 · See also pricing and Terms of Service.